FAQs

  1. Is this HIPAA compliant?
    Protecting patient data is our utmost priority. Our platform adheres to strict HIPAA-compliance standards and uses advanced encryption methods to ensure data safety.

  2. Is the platform easy to integrate with existing systems?
    Absolutely. CoLab’s AI enabled RPA solution is designed to work seamlessly with Kinnser & Axxess Electronic Health Records (EHR) system.

  3. Need something custom to your practice?
    Reach out to us and we’ll explore custom solutions for your organization.

  4. What if I experience technical issues?
    Our dedicated support team is available round-the-clock. Whether it’s a minor query or a technical glitch, our team is available to help fix the problem.

  5. Why CoLab over other solutions?
    CoLab was specifically designed BY clinicians with over 17 years of experience in home health industry, FOR clinicians to reduce clinician burnout & improve agency revenue cycle.

  6. What EMRs does CoLab work with?
    We currently work with Kinnser & Axxess EMRs, and are looking into adding more EMRss in the near future. Contact us about your specific EMR.

  7. How do you verify the quality of documentation?
    We have a highly skilled team who verifies every single visit note completed by the software to manually fill in the gaps where software fails.

  8. What is the turn around time for documentation?
    Your documentation would be completed in less than 24 hours of your submission of daily visit data to us. In future, our goal is to bring it down to less than 6 hours.

  9. What is your pricing?
    We have multiple plans customized to your requirements. Contact us for a quote.

  10. Can I try the services before signing up for paid subscription?
    Yes. Currently we offer a 1 week free trial giving you ample opportunity to make the decision.

  11. How does billing work?
    We generate invoices weekly. Payments can be made via ACH transfer or credit card.

  12. Is there any referral bonus?
    Yes, absolutely. Get $50 for every paid subscription initiated through your referral link.